Frequently Asked Questions

Need Our Help

Common Questions and Answers

We hope that this website answers all your questions and you have enjoyed browsing and finding out what our ports have to offer. We have compiled a list of frequently asked questions which we hope will help you. We update this list regularly so if your question does not appear please check back or why not get in touch?

NO. Please do not hesitate to speak to a member of the terminal management team who will be more than happy to allow use of the office telephone free of charge.

YES. Alternatively please do not hesitate to speak to a member of the terminal management team who will be more than happy to call you a taxi.

ASDA supermarket, approximately one mile from the terminal. Alternatively please do not hesitate to speak to a member of the terminal management team who will be more than happy to post letters on your behalf. Regrettably parcels and packages or items that require signatures cannot be accepted.

ASDA Supermarket, located approximately one mile from the cruise terminal. Click here for a map.

Owing to security regulations pre/post cruise luggage storage facilities are not available.

Please refer to your cruise line for details. The parking facilities are located within the Port of Tilbury with CCTV coverage and perimeter fences. Vehicles and belongings within are left at owners own risk. Courtesy coaches are available to transfer passengers to the cruise terminal.

The nearest ATM is located at ASDA Supermarket, approximately one mile from the cruise terminal.

Need to talk to us?

Any questions? Please feel free to contact us using the details below.

London

London Tilbury

Steve Lyons

Head of Cruise

Steve has worked in shipping for over 40 years and brings a wealth of understanding about the industry.

Steve was very much a container man and and was responsible for a short sea container terminal before moving to Enterprise Distribution Centre for paper where he was based for 8 years.

Cruise is just one of Steve’s jobs but he has a keen interest in the industry, and the heritage of the buildings.

Steve certainly brings a keen eye for detail and takes pride in the floral displays at the front of the cruise terminal and takes a active role as a director of the Tilbury on the Thames Trust that is working with the local community to restore and celebrate the Cruise Terminal building.

Edinburgh

Edinburgh

Robert Mason

Head of Cruise

Rob Mason RICS BSc Hons is a Chartered Surveyor. Upon qualifying in 2003 he managed Property portfolios for large Pension funds.

In 2008 he was employed by Forth Ports Ltd to asset manage the commercial property and head up the Port security of Forth Ports 7 Scottish Operations.

He is currently the Head of Cruise for the Scottish Operations 3 Cruise Ports and 2 Anchorages, handling around 120 vessel calls and 140,000 passengers annually.

Forth Ports is the largest Port operator in Scotland and 3rd largest in the UK, 50% of Scotland's GDP in goods going through its ports and estuaries.